Jules Collins Jewellery
2, Oceana Walk, 55 Lake Street, Cairns QLD 4870
www.julescollins.com.au
[email protected]
These Terms and Conditions apply to all purchases and services provided by Jules Collins Jewellery (“Jules Collins Jewellery”, “we”, “our” or “us”). By placing an order, commissioning a bespoke piece, or using our website, you agree to these Terms and Conditions.
If you do not accept these Terms and Conditions in full, you should not use this website or purchase goods or services from us.
Satisfaction & Returns Policy
Bespoke & Made-to-Order Jewellery
Bespoke, custom-made, engraved or resized items are created to your specific requirements and are therefore considered Special Orders. These items cannot be returned or exchanged due to change of mind.
However, client satisfaction is extremely important to us. If you experience any issue with your bespoke piece, please contact us and we will assess the matter on a case-by-case basis.
Ready-to-Ship Collection Pieces
Collection pieces (including in-stock fine jewellery) may be exchanged for another item from our collection or credited towards a bespoke commission, provided the item:
- Is returned unworn and undamaged
- Is in original condition
- Is returned in original packaging
For hygiene reasons, earrings cannot be returned or exchanged unless faulty.
This policy does not exclude or limit your rights under Australian Consumer Law.
Defective or Damaged Items
If you receive an item that is defective, damaged or not as ordered, please contact us within 14 days of receipt.
In accordance with Australian Consumer Law, you may be entitled to a repair, replacement or refund where a product has a major fault.
The item must be returned to us before a replacement or refund is processed.
For full warranty information, please refer to our Warranty & Guarantee page.
Jewellery Care & Responsibility
Once jewellery has been delivered or collected, responsibility for the care and safekeeping of the item rests with the purchaser.
Jules Collins Jewellery is not responsible for damage caused by misuse, improper care, accidental damage, normal wear and tear, or third-party alterations.
We recommend all fine jewellery be appropriately insured.
Valuation Services
All jewellery valuations are conducted in-house at:
2, Oceana Walk, 55 Lake Street
Cairns QLD 4870
Valuation services are performed in accordance with the standards of the National Council of Jewellery Valuers (NCJV).
Valuation fees are payable at the time of service and are non-refundable once the valuation has been completed.
Website Disclaimer
We take care to ensure that information on our website is accurate and current. However, we do not guarantee that the website will be free from errors, interruptions or technical inaccuracies.
Prices, descriptions and availability of products are subject to change without notice.
To the extent permitted by law, Jules Collins Jewellery is not liable for any indirect or consequential loss arising from use of this website.
Nothing in these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law.
Customer Responsibility
Customers are responsible for ensuring that jewellery purchases comply with any import restrictions applicable in their jurisdiction.
It is the customer’s responsibility to provide accurate delivery details. We are not liable for losses arising from incorrect information supplied at checkout.
Intellectual Property
All content on www.julescollins.com.au, including but not limited to images, product designs, photographs, text, graphics, logos and layout, is the intellectual property of Jules Collins Jewellery and is protected under Australian copyright laws.
Content may not be reproduced, distributed, modified or used for commercial purposes without prior written consent.
Limitation of Liability
To the extent permitted by law, Jules Collins Jewellery excludes liability for any indirect, incidental or consequential loss arising from:
- Use of this website
- Delay in supply
- Inability to access the website
- Damage arising from jewellery once delivered
Nothing in these Terms excludes liability that cannot be excluded under Australian Consumer Law.
Gift Cards
Expiry
Gift cards expire 12 months from the date of purchase, in accordance with Australian regulations.
Use
- Gift cards may be used across multiple transactions until the balance is exhausted.
- Multiple gift cards may be used in a single transaction.
- Gift cards cannot be used to purchase another gift card.
- Gift cards may be used in conjunction with valid promotional codes unless otherwise specified.
Redeeming Online
Gift cards may be redeemed at checkout by entering the unique code provided. Codes are not case sensitive.
If the gift card balance exceeds the order total, the remaining balance will stay on the card.
If the order total exceeds the balance, an additional payment method will be required.
Balance Enquiries
To check your balance, please contact: [email protected]
Include your full name and gift card code.
Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia.
Any disputes arising from the use of this website or purchase of goods or services will be subject to the jurisdiction of the courts of Queensland.
Contact
If you have any questions regarding these Terms & Conditions, please contact:
Jules Collins Jewellery
2, Oceana Walk, 55 Lake Street
Cairns QLD 4870
[email protected]
www.julescollins.com.au