Refund policy

Returns & Exchanges

Your rights under Australian Consumer Law are not excluded or limited by the following policy.

Bespoke & Made-to-Order Pieces

Bespoke, made-to-order, engraved or resized pieces are custom-created to your individual specifications and therefore cannot be returned or exchanged due to change of mind.

However, client satisfaction is important to us. If you experience an issue with your bespoke piece, please contact us and we will assess the matter on a case-by-case basis.

Ready-to-Ship Collection Pieces

Jewellery purchased from our collection (including ready-to-ship rings and in-stock fine jewellery) may be exchanged for:

Another piece from our collection, or
A credit note for future use

To be eligible for exchange or credit, items must:

Be returned within 14 days of purchase
Be unworn and undamaged
Be in original condition
Be returned in original packaging
Include any certificates (e.g. diamond certificates)

Jewellery that has been resized, engraved or altered cannot be exchanged.

For hygiene reasons, earrings cannot be exchanged or credited unless faulty.

Refunds

We do not offer refunds for change of mind.

If a product has a major fault, you are entitled to a remedy under Australian Consumer Law, which may include repair, replacement or refund.

Return Process

If you wish to request an exchange or credit, please contact us within 14 days of purchase at:

jules@julescollins.com.au

We will provide return instructions. Items must not be sent back without prior contact.

Unless the item is faulty, return shipping costs are the responsibility of the customer. We recommend using tracked and insured postage, as we are not responsible for items lost in transit.